TERMS AND CONDITIONS

Santangelo Lighting & Design (SLD) reserves the right to turn down any order at the company’s discretion.

Orders

All orders must include a written purchase order. All notice of changes and/or cancellations must be made in writing. We do not accept verbal conversations or text messaging as binding agreements. Quotes are honored for 30 days. After 30 days, pricing may be subject to change. Documents are to be submitted via email, fax or postal mail.

Standar Items

Modified standard items require a 50% deposit before the start of production. Example: non-standard finish

Custom Items

Before a quote is given on custom orders, all materials and details that include sizing, finishes and/or additional chain must be specified in full. Any changes to specified details could alter the quote. A 50% deposit is required on all custom orders before production can begin. Lead time on custom items is 10-12 weeks from the date deposit is received. Full payment is expected at time of completion and before shipping or pickup. The 50% custom item deposit is non-refundable

Display Orders

Orders with discounted pricing do not qualify for terms or pickup discounts. Balance is due before shipping or pick up

Catalog and Finish Samples

Available upon request at the following prices. Catalog: $25; Standard Iron, powder-coat, Tier 1 and Tier 2 finish samples: $25; Onyx samples: $10.

Order Confirmation

After order is received, we will send you an order confirmation via email with your sales order number, a description of the products you have ordered, the location to which the order will be shipped and the estimated ship date. Because these products are hand-crafted, actual delivery date may vary. Please review your order for accuracy and contact with any discrepancies or to received an updated estimated ship date.

Cancellation

Standard items – You can cancel your order anytime provided it has not been shipped. Please phone to get the latest status of your order and advise if the order is to be cancelled. Custom orders can be cancelled within three business days of placing the order to receive a full refund of deposit. After three business days, the full deposit will be forfeited

Variation in Product

Orders will ship as soon as items become available. The client may choose to either wait, choose an alternative product or cancel the order. This applies to standard items only. Any additional costs will be added to the balance, must be agreed to in writing, and signed by the client.

Backorders

Orders with discounted pricing do not qualify for terms or pickup discounts. Balance is due before shipping or pick up

Payment Options

We accept all major credit cards, wire transfers and checks. Check will need to clear your financial institution before we can begin production or release your order

Shipping Method and Charges

All orders will ship from our headquarters location in Texas. Shipping charges are automatically calculated using our point of origin, dimensions, weight, freight class and delivery zip code. SLD ships orders to both commercial and residential addresses and defined by determined shipping carrier. Additional services; liftgate $50, residential deliveries of $100 per pallet and drop ship fee of $10 per box.

Standard Delivery

All standard shipments are curbside delivery only. This means that the delivery driver will only deliver to the nearest entrance.

Freight Delivery

Heavy or oversized items require special handling and may be placed on a pallet. Freight carriers will phone in advance to arrange delivery time. Shipments are delivered at the end of driveway or along the street curb. Drivers will not help move items beyond curbside. Please make arrangements in advance to have someone available to help bring the items into your home. Commercial addresses with loading docks will have delivery made at the dock. Once your order ships, you will receive a confirmation email with tracking number.

Free Shipping

Orders over $10,000 qualify for free ground shipping.

Delivery Inspection

Prior authorization is required for all returns. Requests to return items must be made within 30 days of the date of delivery. Accepted returns will be subject to a 30% restock fee and return shipping charges. If this is an error on our part, a call tag will be issued.

Storage

We have very limited space for storage, but we understand that certain situations may require us to hold items until the client is ready to receive them. We offer storage at the rate of $500 per skid, per month, for a maximum of 6 months. Orders must be paid in full before storage agreement is made.

Warranty

SLD offers a 5-year warranty on all frames. This does not cover mishandling or improper installation. If it is determined that a product is defective, the company will repair the damages at no charge and will also be responsible for all shipping costs. However, if SLD considers the damage to be due to mishandling of the product, the client will be responsible for all shipping costs and repairs.